Returns & Exchanges Policy

At Alchemy Cycle Trader, we want you to be fully satisfied with your cycling gear, which is why we offer a 30-day return policy on most items in their original, unused condition. Whether you purchased a bike, component, or apparel, our goal is to ensure you have the right equipment for your next ride.

Return Process

• 1.
  Initiate Your Request

  Log into your account or contact our support team with your order number and details of the item you wish to return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Affix Shipping Label

  Download and print your prepaid shipping label from our portal or use your preferred carrier to send the package to our warehouse.

• 4.
  Inspection and Refund

  Once our technicians inspect the gear for quality assurance, we will process your refund or exchange within 5-7 business days.